August 8, 2022 Off Comments off on MFA Enrollment

MFA Enrollment

Once MFA has been enabled for your account you will need to complete the following steps:

  • Log into – Once logged in you will immediately be required to set up your MFA.
  • Click ‘Next’ to proceed.
    You will need to download the “Microsoft Authenticator” app from either the Apple Store, or Google Play Store. The icon looks like this: security icon
  • Select Mobile App from the drop-down menu.
  • Make sure Receive notifications for verification is selected.
  • Click Set up.
  • Open the Microsoft Authenticator app on your mobile device.
  • Click Scan a QR Code
  • Use the camera on your phone to scan the QR code on the page.
  • Once it is scanned, click Next on your computer.
  • You will see a confirmation that your ‘Mobile app has been configured for notifications and verification codes’
  • Open the Microsoft Authenticator app on your phone.
  • Approve the request you received.
  • You will be required to add an additional verification method. You can use your mobile number.
    NOTE: If your phone has issues with notifications, please use the 2nd option for verification code.
  • Finally, you will be given an App Password. Please copy and paste this into a text file on your desktop.
  • You are now finished with enrolling MFA, and you may close your browser window.

NOTE: If your Outlook desktop app prompts you for a password after setting up MFA, you will need to enter your app password, NOT your Microsoft 365 Password.

NOTE: If you have your email set up on your mobile phone and it stops working, you will have to remove the account and re-add it. We ONLY support Microsoft Outlook for iOS and Android, not the built-in mail apps for android/iphone.

Any questions, please contact BrownCOW Helpdesk at 513-443-2269 or

BrownCOW Technology 513.728.7550

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